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• The Impact of an Inter-Departmental CRM Solution on Large Retail Banks with Multiple-Lines-of-Business
• The Impact of a Next Generation Voice Recognition Solution on Credit Union and Banking IVR Applications
• The Impact on Contact Center Budgets and Headcount of Changing the Profiles of New Agent Recruits
• The Impact of Adding Web-based, IVR-Voice Recognition, Self-Help to the FAQ and Case Management Solutions of a Technical Support Center
• Analyzing the Business Value of Hewlett Packard's Open Call Media Platform on Today's Voice Service Architectures
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• Amae Software Releases Case Study Using Primary Matters Analysis
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• Primary Matters Now Offering Easier Navigation with Newly Designed Website
• Primary Matters and StraightSource Partner to Develop Decision Support Tools for Recruitment Process Outsourcing
• 2005 Contact Center Top Tips White Paper from Primary Matters
• Monitor Metrics with the Newest Version of The Primary Matters Guide®
• New White Paper now available from Primary Matters, Inc., “Managing the Productivity and Costs of the Employee Job Life Cycle”
• Primary Matters Now Performing Pro Forma Reports For Start Up Companies
• Strategic Contact Inc. and Primary Matters Inc. Announce Partnership
• Offshoring White Paper Now Available On The Primary Matters Website
• Norstan Chooses The Primary Matters Guide®
• Primary Matters Releases “On Demand” Webinar On Activity-Based Planning and Budgeting
• Primary Matters Releases White Paper “Why Upper Management Doesn’t Trust Project TCO and ROI Analyses, and How To Fix The Problem”
• Primary Matters Announces a Free White Paper, “Creating a ‘Win-Win’ with Your Outsourcers”
• Primary Matters Releases Internet Version of The Primary Matters Guide™
• Primary Matters Announces an In-depth White Paper, "What Management Needs for Planning, Budgeting and Assessing Business Strategies"
• Version 1.4 of The Primary Matters Guide™ is Now Available
• EDP Consulting, Inc. and Primary Matters, Inc. Establish Partnership
• McKesson Chooses The Primary Matters Guide™
• Primary Matters Announces Strategic Alliance with BACG
• Primary Matters Signs Agreement with AAA
• Primary Matters Announces Molex Will Be Beta Tester for New Software Product
• Primary Matters Releases Version 1.3 of The Primary Matters Guide™
• The Primary Matters Contact Center Guide® Identified by Financial Insights as an Effective Management Tool
• Primary Matters announces VAR Agreement with SAIC
• Sage Results Selects The Primary Matters Guide For Launching New Workshop
• Sage Results Selects the Primary Matters’ Guide to Perform Due Diligence and Validate Proforma Information
• StratSource and Primary Matters complete an in-depth Total Cost of Ownership and Impact Analysis 
• Primary Matters Releases EURO Version
• SAGE Results to use Primary Matters
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Last modified: May 31, 2006 .