Learn More...

Primary Matters in the News

7/13/06	Primary Matters Announces ROI Study on ICMI Consulting Assessment Services

6/19/06	Primary Matters Releases ROI Study on ICMI Essential Skills and Knowledge Seminars

4/3/06	Primary Matters Releases White Paper on Contact Center Revenue Analysis

1/10/06	Primary Matters Releases Version 1.5 to Define Profitability of Contact Center Activities

12/19/05	Primary Matters Answers 5 Key Questions on Activity-based Analysis

12/8/05	Primary Matters Defines Activity-based Customer Support Analysis

11/30/05	Primary Matters Releases Paper on Selling Contact Center Technology

10/12/05	Primary Matters Announces The Primary Matters Guide® for Salesforce.com’s AppExchange Service & Support 1.0

9/29/05	Primary Matters Improves Bidding Process for Outsourcers

9/15/05	Improved Hosted Version of The Primary Matters Guide® Now Available

8/25/05	Primary Matters Analyzes Hosted vs. On-Premise Contact Center Solutions

8/2/05	Primary Matters Answers Question: Is Activity Based Analysis Right for Your Contact Center?

7/6/05	Primary Matters Contact Center Analysis Now Available from The Primas Group

6/14/05	Echopass Chooses Primary Matters for ROI/TCO Analysis

4/7/05	Amae Software Releases Case Study Using Primary Matters Analysis

3/17/05	Primary Matters Announces Strategic Partnership with Amae Software

3/14/05	Primary Matters Releases Free White Paper on Contact Center Consulting

3/10/05	Partnership Formed Between Primary Matters and ITESA

2/25/05	Primary Matters Now Offering Easier Navigation with Newly Designed Website

1/25/05	Primary Matters and StraightSource Partner to Develop Decision Support Tools for Recruitment Process Outsourcing

1/18/05	2005 Contact Center Top Tips White Paper from Primary Matters

11/30/04	Monitor Metrics with the Newest Version of The Primary Matters Guide®

10/4/04	New White Paper now available from Primary Matters, Inc., “Managing the Productivity and Costs of the Employee Job Life Cycle”

9/15/04	Primary Matters Now Performing Pro Forma Reports For Start Up Companies

9/14/04	Strategic Contact Inc. and Primary Matters Inc. Announce Partnership

8/27/04	Offshoring White Paper Now Available On The Primary Matters Website

8/10/04	Norstan Chooses The Primary Matters Guide®

8/05/04	Primary Matters Releases “On Demand” Webinar On Activity-Based Planning and Budgeting

6/9/04	Primary Matters Releases White Paper “Why Upper Management Doesn’t Trust Project TCO and ROI Analyses, and How To Fix The Problem”

4/15/04	Primary Matters Announces a Free White Paper, “Creating a ‘Win-Win’ with Your Outsourcers”

3/2/04	Primary Matters Releases Internet Version of The Primary Matters Guide™

2/9/04	Primary Matters Announces an In-depth White Paper, "What Management Needs for Planning, Budgeting and Assessing Business Strategies"

1/21/04	Version 1.4 of The Primary Matters Guide™ is Now Available


10/23/03	EDP Consulting, Inc. and Primary Matters, Inc. Establish Partnership

8/8/03	McKesson Chooses The Primary Matters Guide™

4/4/03	Primary Matters Announces Strategic Alliance with BACG

2/19/03	Primary Matters Signs Agreement with AAA

2/18/03	Primary Matters Announces Molex Will Be Beta Tester for New Software Product

2/6/03	Primary Matters Releases Version 1.3 of The Primary Matters Guide™

1/23/03	The Primary Matters Contact Center Guide® Identified by Financial Insights as an Effective Management Tool

10/29/02	Primary Matters announces VAR Agreement with SAIC

9/5/02	Sage Results Selects The Primary Matters Guide For Launching New Workshop

8/14/02	Sage Results Selects the Primary Matters’ Guide to Perform Due Diligence and Validate Proforma Information

7/9/02	StratSource and Primary Matters complete an in-depth Total Cost of Ownership and Impact Analysis

6/7/02	Primary Matters Releases EURO Version

3/18/02	SAGE Results to use Primary Matters